VAS rates apply
VAS rates is a Value Added Service. Free minutes do not apply
|Cape Town||(021) 508-2222|
|Port Elizabeth||(041) 395-2222|
07:00 - 23:00
(Mon - Sun, incl Public Holidays)
In order for a complaint to receive the attention it deserves, we request that your complaint together with all relevant documentation is submitted to us in writing in one of the following ways:
Please clearly label the complaint "DCC complaint" and indicate whether the complaint is against the financial services provider or the product provider.
Please ensure, that where the complaint is delivered by hand or by any other means, that you retain proof of delivery.
This policy and procedure addresses the following complaint types:
We will endeavor to address all reasonable requests from our clients in writing within 10 (ten) working days, but may also refer you to a more appropriate facility. In instances where the complaint pertains to something not within our control, such as product information we will forward the complaint to the product provider concerned.
The following is a step-by-step guideline of how a complaint will be dealt with, once received by us:
In the event of us not reverting back to you within the time periods indicated above, kindly contact the Regulatory and Operations Manager for an explanation as to why we have not yet communicated with you. Please do not accept any communication from any person until it has been confirmed in writing.