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A QR code is a barcode-like-image that takes you automatically to a secure and immediate payment mechanism. You simply scan it with your mobile phone to make instant payment.
The QR code is available on your DStv statement. Simply scan the code with your phone to make instant payment.
You can rest assured that each transaction is validated in real time. You’ll receive an immediate payment confirmation and a unique one-time code for each transaction.
We want to give our customers a variety of payment options – you are free to choose the one that works best for you.
If you pay your subscription for 11 months in advance, you’ll receive the 12th month free.
Yes. You can make a credit card payment at any DStv Service Centre or DStv Agency. You can also set up a credit card debit order payment and we’ll automatically collect the monthly amount due on your DStv account.
Please note that we don’t accept Diners Club payments.
Please use your eight digit DStv customer number as the payment or beneficiary reference.
You can also log on to Self Service on DStv.com to set up your payment.
You have various options to pay your DStv account:
Always use your DStv customer number as payment reference.
If your DStv services are suspended and you make an internet bank transfer or ATM payment via ABSA, FNB and Standard Bank or direct deposit at any ABSA branch, your DStv services will be reconnected once the payment reflects on your DStv account.
The main reason is that we can’t guarantee that only pensioners will use the decoder. Decoders are portable, and we’ve experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced rate.
Yes. Debit order is definitely the most convenient payment method.
SMS ‘DEBIT’ to 32445 at a cost of R1 per SMS and we'll call you back to help you set up your debit order.
If you’d like a credit card debit order please click here.
If you bank with Absa, FNB, Standard Bank, Nedbank and Capitec, we can set your debit order up automatically.
If you bank with any other bank – please fax the following documents to 011 577 5946 or email them to firstname.lastname@example.org:
If you're paying the DStv account on behalf of someone else – please fax the following documents to 011 577 5946 or email them to email@example.com:
If the company you work for is paying your personal DStv account, please take the originals of the following documents to your nearest MultiChoice Branch or Agency:
If you're trying to process an online credit card payment and get error code 4019 (undetermined ECI 07), please contact your bank immediately.
This could be a security error that’s been generated because the system can’t tell if your credit card is 3D secure.
Your services should have been reconnected after 15 minutes if you made an internet bank transfer, an ATM payment or direct deposit at any Absa branch. It could take a little bit longer for the payment to reflect on our system.
Yes, you can. When paying at an ATM, make sure that you input MultiChoice as a beneficiary on your bank account in order to select it easily when paying.
Use your eight-digit DStv customer number as the payment reference.
There are several ways you can check your balance:
Yes, you can pay your DStv account via EFT.
If you bank with one of the five major banks (Absa, FNB, Standard Bank, Capitec or Nedbank) and follow these steps, your payment will reflect on our system within 15 minutes.
For customers who bank with FNB, if your DStv customer number is shorter than eight digits, just add zeros in front of it (eg customer number 12345 becomes 00012345).
If you bank elsewhere, please note that your payment could take up to three days to reflect on our system. This is also the case if you don’t select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal.
This service is mainly for those customers who don't have bank accounts, enabling them to utilise the convenient locations of these outlets. DStv customers are now able to pay their DStv accounts at the following stores:
• Pick 'n Pay
While shopping, you can pay your account at any of the stores above nationwide. Your MultiChoice customer number, preceded by the prefix (11374) will be required to make a payment. For example, if your customer number is 12345678, then the payment reference will be 1137412345678.
NB: Payments at the above stores must be made at Money-market counters using your eight-digit MultiChoice customer number as the reference.
To make a payment at a supermarket, you’ll need your DStv customer number. You just add the digits ‘11374’ in front of it to get your payment reference.
For example, if your customer number is 12345678, then your payment reference will be 1137412345678.
If your customer number is less than eight digits, add zeros in front of the number to make it eight digits long. Then you also need to add ‘11374’ in front of the zeros (eg customer number 12345 becomes 00012345. Add the 11374 so it becomes 1137400012345).
The payment will reflect immediately and your services will be reconnected within 15 minutes if the full amount and R50 reconnection fee (R10 if you are an EasyView customer) has been paid.
If you experience any problems, please contact our Call Centre on 083 900 3788 or 011 289 2222.
Value-added service (VAS) rates apply for the phone call.
You can make direct deposits at any Absa branch. To make it easier for you, MultiChoice is already listed as a beneficiary. All you have to do is give the bank teller your eight digit DStv customer number. If your customer number is less than eight digits, add zeros in front of the number to make it eight digits long (eg customer number 12345 becomes 00012345).
It’s to cover the additional admin costs incurred when we process late payments.
The account holder is responsible for paying the account and the reconnection fee if services have been disconnected due to non-payment or late payment.
If you have made a payment by direct bank deposit to Absa, or at any Pick 'n Pay, PEP or Spar outlet, or via EFT with Absa, FNB, Nedbank or Standard Bank, your services will be automatically reconnected when the payment shows on your DStv Account, provided that the full amount including any reconnection fees has been paid.
If your services are still not reconnected, please contact us.
We’ll carry out a standard credit evaluation and affordability check to see if you qualify.
And, you have to meet the following criteria:
All new and existing customers have to go through the credit evaluation process to qualify for Price Lock.
If you’re an existing customer you’ll undergo an internal process. We need to let you know that you probably won't be approved if your current account status is in arrears and / or your account status is:
Not all offers come with installation. Refer to current Price Lock offers.
If you have paid by direct bank deposit to Absa, or at any Pick n Pay, PEP or Spar outlet, or via EFT with Absa, FNB, Nedbank or Standard Bank, your services will be automatically reconnected within 30 minutes, provided the full amount, including reconnection fees, has been paid.
If your services are still not reconnected, please get in touch with the Contact Centre.
The R85 Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money. This additional environment can be through another decoder connected in XtraView or through the recording capacity on your decoder.
As with our DStv packages, we review the Access Fee on its individual merits. The R85 Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money. This additional environment can be through another decoder connected in XtraView or through the recording capacity on your decoder.
If you’re a DStv Premium customer, you get to use all of the value-added services available on your PVR while on other platforms. You don’t even have to be at home to enjoy them. On your PVR decoder you get DStv Catch Up and BoxOffice; on the go you get access to DStv Catch Up and live TV through the DStv Now app as well as BoxOffice online. With a connected DStv Explora you will have access to more content on DStv Catch Up and can set remote recordings when you’re not in front of your TV.
Log on to Self Service on DStv.com to see what you’ll be paying for your specific packages and services from April 2017 onwards.
MultiChoice stopped offering M-Net as a standalone package quite some time ago. In addition to this, we no longer support analogue decoders. South Africa will be moving from analogue to digital services very soon, so all analogue-based services will be discontinued. When digital migration happens, M-Net will launch exciting new digital services.
We understand that you feel you’d save more money if you could choose only the channels you want to watch. Unfortunately this isn’t the case. The cost of providing you with your own DStv Package would be significant as we’d have to cater for a range of tastes (which may prove to be unpopular with other customers). This would result in you paying even more than what you are now.
It’s actually cheaper for you as a customer when we group channels into packages as we’re able to spread the cost of each channel across these different packages. We have a range of packages with different fees and channel combinations – to cater for the viewing choice and pocket of a wide range of customers.
Repeats are part of pay TV services around the world. They are there so customers can catch up on the programmes they might have missed, particularly customers without a PVR.
The other reason, which is even more important, is that film and TV studios produce a limited amount of shows. For example, Hollywood pushes out only 600 new films (or about 1 200 hours’ worth of viewing) a year; while a single movie channel is made up of 8 760 hours over the same time frame. The difference is then made up of repeats to fill up the channel.
Having said that we do release a lot of brand-new content on DStv every month. It’s really just a case of discovering what’s available. There are a number of resources you can use to find shows on channels you perhaps don’t currently watch and which you just might find interesting. On our website (dstv.com) there are highlights, a series calendar and a movie calendar. On your decoder there’s channel 100 and Dish on TV. On our social media platforms such as Twitter and Facebook we publish daily highlights. You can also download the DStv Now app on your phone.
Each year we review our fees so we can keep bringing you the latest and greatest in local and international shows and sporting events, and we do it first. Your continued support allows us to develop better products and services and we thank you for your continued support over the last 20 years and look forward to providing you more of the best entertainment!