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What is XtraView?
XtraView is a way to keep the whole family happy and lets you get more than one channel in your home at the same time.
Up until now, you’ve been able to link two decoders together (the monthly cost for this is your normal DStv subscription plus an Access Fee).
Now we’re launching the ability for customers to link three decoders together (the monthly cost for this is your normal DStv subscription plus two Access Fees). We recommend that all XtraView installations be done by our accredited installers.
Important XtraView information
The decoders, which can be used when linking two together in XtraView, are a combination of 11 series single view decoders, Single View DStv HD Decoder, SD PVR, HD PVRs (all models) and the DStv Explora.
The decoders, which can be used when linking three together in XtraView, are a combination of the DStv Explora and the Single View DStv HD Decoder. The primary decoder in this XtraView set up MUST be a DStv Explora. We recommend the use of a DStv Accredited Installer for all XtraView installations.
The recommended installation for most XtraView set-ups is a DStv Smart LNB together with an 80cm satellite dish. The only exceptions are XtraView set-ups, which include a HD PVR 4 tuner (UEC model) – these will require the use of a Quad LNB together with a multiswitch.
When linking your decoders in XtraView, all decoders get all the channels you’re subscribed to. Example: if you’re subscribed to both DStv Premium and DStv Indian, you’ll get all those channels on all decoders.
Each decoder operates independently. Example: if you rent a movie on a PVR in your XtraView set-up, it will only be available for viewing on that one decoder. Similarly, if you have multiple DStv Exploras in your set-up and they are connected to the internet, you will need to specify the individual decoder when setting remote recordings.
What is getting added to XtraView?
Since the launch of XtraView, we’ve only ever allowed TWO decoders to be linked. We now allow THREE decoders to be linked in XtraView under the following conditions:
Why is this not being offered on other decoders?
Older decoder models are not capable of the technical changes required to run three decoders in XtraView.
Why do I have to pay an additional Access Fee?
Originally XtraView only allowed for two decoders to be linked. The additional Access Fee is charged for the linking of the third decoder. In the past, you would have to pay another subscription fee to add a third decoder into your viewing environment – the additional Access Fee means we can offer you a third decoder and a third viewing environment under one subscription fee.
I’m an SD PVR customer with XtraView - why do I have to pay an additional Access Fee? I already have three viewing environments and I only pay ONE Access Fee.
At the moment, you have three viewing environments, but only two decoders. The additional Access Fee is charged for the linking of the third decoder. In the past, you would have to pay another subscription fee to add a third decoder into your viewing environment – the additional Access Fee means we can offer you a third decoder and a third viewing environment under one subscription fee.
Can I link three decoders in XtraView if I have taken a Decoder Payment Plan (DPP/Price Lock) that already includes DStv subscriptions and an Access Fee?
Yes, you will need to get one of our accredited installers to install the additional decoders and the additional monthly fee will then be added to your monthly payment.
Can I manage my three XtraView connections using your Self Service options?
This is not yet supported. You will need to contact our call centre when setting up the three decoders and also when making any changes to your XtraView set-up (including connections and disconnections).
What are the recommended settings for the different decoders when linked in XtraView?
We recommend that all XtraView installations be done by our accredited installers and suggest that you contact one for more information.
Which decoder will be switched off if I don’t pay the second Access Fee?
When setting up XtraView, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid. You can, however, also nominate which one you want switched off when scheduling your disconnection – just let us have the smartcard number of the one you want disconnected.
Is the Access Fee payable on the same date as my subscription?
Is the Access Fee pro-rated (proportionately calculated) if I take up XtraView half way through my billing month?
What are the allowed XtraView combinations and requirements?
* SD PVR can only be the secondary decoder. ** Primary decoder must be a DStv Explora.
What happens if one of my decoders is faulty?
You can contact us to disconnect the faulty decoder. If you have three decoders linked in XtraView, the remaining two decoders will stay linked. If the faulty decoder is the primary decoder, you will need to change cabling to link the two remaining decoders.
What happens if I want to take one of my decoders on holiday?
You can contact us to remove that decoder from your XtraView set-up. If you have three decoders linked in XtraView, the remaining two decoders can stay connected in XtraView. If the decoder being taken on holiday is the primary decoder, you will need to change cabling to link the two remaining decoders.
What is the importance of the primary and secondary roles in an XtraView set-up?
Want to know when your favourite series will be available on DStv Catch Up? All shows are generally available within 24 hours but it differs based on the type of content. Here’s a general guideline:
The extended catalogue available when you connect your DStv Explora to the internet is updated via the internet, whereas the DStv Catch Up that is delivered to your DStv Explora goes via satellite. This means that content might arrive sooner on the online catalogue than the DStv Catch Up service on your decoder.
For a list of which shows are available on DStv Catch Up on your decoder or on the extended catalogue online, please go to Schedules on DStv.com.
What is GOtv?
GOtv is M-Net’s new Digital Terrestrial Television (DTT) service for South Africa. GOtv will use digital network towers throughout South Africa, much like cellphone companies are currently doing. Customers will need to check if they fall within the coverage areas and will also need a decoder to access the signal.
How can I get GOtv?
Customers can buy a GOtv decoder from selected retail stores (OK, Game), MultiChoice Walk-In Centres and Agencies.
Plug this into your current TV (instructions are included with your decoder). Aside from the GOtv decoder, we recommend that you get a UHF antenna to get the best signal. You can also buy a GOtv antenna from selected retail stores (OK, Game), Walk-In Centres and Agencies.
Please note that the antenna is sold separately from the decoder.
How will I know I have GOtv coverage?
You first need to check that you fall in an area covered by the GOtv signal. You can check this on your mobile phone by entering the following digits: *120*468872# (and then press the green button). Alternatively, visit gotv.co.za on your web browser.
What channels does GOtv have?
GOtv Value @ R99 per month
Four General Entertainment
One Lifestyle and Culture
|M-Net Movies Zone|
|Africa Magic Epic|
GOtv Lite at R45 every three months
Please note that the GOtv decoder will also receive all free-to-air television and radio services when subscribed to one of the GOtv packages.
How much will GOtv cost?
A decoder once-off cost of R699 that includes first month subscription to GOtv Value worth R99.
Two packages to choose from: GOtv Value at R99 per month for 12 channels and GOtv Lite at R45 every three months.
Please note that you still need to pay your TV license to the SABC – this is not included in your GOtv subscription.
Where can I pay my GOtv subscription?
This is a pay TV decoder, which means you have to pay a monthly subscription to view GOtv channels. There are various payment options including:
Standard Bank: *120*2345#
What made you decide to change the packages to a single DStv Indian package?
We conducted extensive research in the Indian community across South Africa and they guided us to a single DStv Indian package.
How did you pick the three channels you will be adding?
We searched for the best possible content for our Indian customers. Colors is one of the top rated channels in India and the UK. The two channels from Star Networks also rate very highly.
Which channels are available in the DStv Indian bouquet?
The following channels are available on the Indian bouquet:
Including SABC 1, SABC 2, SABC 3, e.tv and other regional free-to-air channels, as well as 56 radio channels.
About the new channels
Hindi with English Subtitles
Soap/drama, lifestyle, awards, reality, movies and kids animation
Hindi general entertainment channel and officially rated No 1 in India.
Award-winning dramas, reality, international format shows, celebrity chat-shows and comedy shows.
Tamil general entertainment channel with some English subtitles.
Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost effective, we bundle DStv channels into packages so we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be spread across far fewer customers, thereby making it far more expensive.
We discontinued the DStv Select package in April 2013. Although you may remain on that package, we are no longer offering it to new customers or adding new channels. Please also note that if you move to another package for longer than three months, you won’t be able to go back to DStv Select.
No, you will never be forced to move packages or buy products. The choice is always yours and depends on your taste and budget. As a current DStv Select customer, you have the option to move to DStv Family. If the package doesn’t meet your requirements, you’re more than welcome to move to another package or stay on DStv Select. But please be aware that if you move to DStv Family for more than three months, you won’t be able to go back to DStv Select.
If a series is cancelled in the US, it will affect all broadcasters, including DStv.
A cancelation doesn’t mean that the episodes stop immediately though. Often the season will finish, but won't be renewed for a follow-up season.
All DStv packages have radio and audio channels.
We understand that some customers find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, a series and a movies calendar; our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
You’ll find up-to-date, 24-hour programming schedules on the online TV guide on DStv.com on your desktop tablet or smartphone and via the DStv Now App.
There is also an up-to-date TV Guide on your decoder – simply press the button on your DStv Remote.
We’re committed to providing Hearing Impaired (HI) subtitles on all of our channels on DStv. Where it’s available, the HI subtitles are played out. Please look for more info on the specific show or movie on the EPG (older content often doesn’t carry HI subtitles).
A list of the 21 HD channels and the packages they can be found on is available at DStv.com.