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What is XtraView?
XtraView is a way to keep the whole family happy and lets you get more than one channel in your home at the same time.
Up until now, you’ve been able to link two decoders together (the monthly cost for this is your normal DStv subscription plus an Access Fee).
Now we’re launching the ability for customers to link three decoders together (the monthly cost for this is your normal DStv subscription plus two Access Fees). We recommend that all XtraView installations be done by our accredited installers.
Important XtraView information
The decoders, which can be used when linking two together in XtraView, are a combination of 11 series single view decoders, Single View DStv HD Decoder, SD PVR, HD PVRs (all models) and the DStv Explora.
The decoders, which can be used when linking three together in XtraView, are a combination of the DStv Explora and the Single View DStv HD Decoder. The primary decoder in this XtraView set up MUST be a DStv Explora. We recommend the use of a DStv Accredited Installer for all XtraView installations.
The recommended installation for most XtraView set-ups is a DStv Smart LNB together with an 80cm satellite dish. The only exceptions are XtraView set-ups, which include a HD PVR 4 tuner (UEC model) – these will require the use of a Quad LNB together with a multiswitch.
When linking your decoders in XtraView, all decoders get all the channels you’re subscribed to. Example: if you’re subscribed to both DStv Premium and DStv Indian, you’ll get all those channels on all decoders.
Each decoder operates independently. Example: if you rent a movie on a PVR in your XtraView set-up, it will only be available for viewing on that one decoder. Similarly, if you have multiple DStv Exploras in your set-up and they are connected to the internet, you will need to specify the individual decoder when setting remote recordings.
What is getting added to XtraView?
Since the launch of XtraView, we’ve only ever allowed TWO decoders to be linked. We now allow THREE decoders to be linked in XtraView under the following conditions:
Why is this not being offered on other decoders?
Older decoder models are not capable of the technical changes required to run three decoders in XtraView.
Why do I have to pay an additional Access Fee?
Originally XtraView only allowed for two decoders to be linked. The additional Access Fee is charged for the linking of the third decoder. In the past, you would have to pay another subscription fee to add a third decoder into your viewing environment – the additional Access Fee means we can offer you a third decoder and a third viewing environment under one subscription fee.
I’m an SD PVR customer with XtraView - why do I have to pay an additional Access Fee? I already have three viewing environments and I only pay ONE Access Fee.
At the moment, you have three viewing environments, but only two decoders. The additional Access Fee is charged for the linking of the third decoder. In the past, you would have to pay another subscription fee to add a third decoder into your viewing environment – the additional Access Fee means we can offer you a third decoder and a third viewing environment under one subscription fee.
Can I link three decoders in XtraView if I have taken a Decoder Payment Plan (DPP/Price Lock) that already includes DStv subscriptions and an Access Fee?
Yes, you will need to get one of our accredited installers to install the additional decoders and the additional monthly fee will then be added to your monthly payment.
Can I manage my three XtraView connections using your Self Service options?
This is not yet supported. You will need to contact our call centre when setting up the three decoders and also when making any changes to your XtraView set-up (including connections and disconnections).
What are the recommended settings for the different decoders when linked in XtraView?
We recommend that all XtraView installations be done by our accredited installers and suggest that you contact one for more information.
Which decoder will be switched off if I don’t pay the second Access Fee?
When setting up XtraView, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid. You can, however, also nominate which one you want switched off when scheduling your disconnection – just let us have the smartcard number of the one you want disconnected.
Is the Access Fee payable on the same date as my subscription?
Is the Access Fee pro-rated (proportionately calculated) if I take up XtraView half way through my billing month?
What are the allowed XtraView combinations and requirements?
* SD PVR can only be the secondary decoder. ** Primary decoder must be a DStv Explora.
What happens if one of my decoders is faulty?
You can contact us to disconnect the faulty decoder. If you have three decoders linked in XtraView, the remaining two decoders will stay linked. If the faulty decoder is the primary decoder, you will need to change cabling to link the two remaining decoders.
What happens if I want to take one of my decoders on holiday?
You can contact us to remove that decoder from your XtraView set-up. If you have three decoders linked in XtraView, the remaining two decoders can stay connected in XtraView. If the decoder being taken on holiday is the primary decoder, you will need to change cabling to link the two remaining decoders.
What is the importance of the primary and secondary roles in an XtraView set-up?
Want to know when your favourite series will be available on DStv Catch Up? All shows are generally available within 24 hours but it differs based on the type of content. Here’s a general guideline:
To see if your favourite show or movie will be on DStv Catch Up:
The extended catalogue available when you connect your DStv Explora to the internet is updated via the internet, whereas the DStv Catch Up that is delivered to your DStv Explora goes via satellite. This means that content might arrive sooner on the online catalogue than the DStv Catch Up service on your decoder.
For a list of which shows are available on DStv Catch Up on your decoder or on the extended catalogue online, please go to Schedules on DStv.com.
The DStv Select 1 and Select 2 packages were discontinued in April 2013. Customers on these packages were given the option to move to DStv Family or any of the other DStv packages.
Select 1 and 2 have since been ring-fenced – this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future. Fashion One is a brand new channel on DStv and therefore cannot be added to Select 1 and Select 2. Fashion One is available to DStv Premium, DStv Compact Plus, DStv Compact, DStv Family and DStv Access customers.
What is GOtv?
GOtv is M-Net’s new Digital Terrestrial Television (DTT) service for South Africa. GOtv will use digital network towers throughout South Africa, much like cellphone companies are currently doing. Customers will need to check if they fall within the coverage areas and will also need a decoder to access the signal.
How can I get GOtv?
Customers can buy a GOtv decoder from selected retail stores (OK, Game), MultiChoice Walk-In Centres and Agencies.
Plug this into your current TV (instructions are included with your decoder). Aside from the GOtv decoder, we recommend that you get a UHF antenna to get the best signal. You can also buy a GOtv antenna from selected retail stores (OK, Game), Walk-In Centres and Agencies.
Please note that the antenna is sold separately from the decoder.
How will I know I have GOtv coverage?
You first need to check that you fall in an area covered by the GOtv signal. You can check this on your mobile phone by entering the following digits: *120*468872# (and then press the green button). Alternatively, visit gotv.co.za on your web browser.
What channels does GOtv have?
GOtv Value @ R99 per month
Four General Entertainment
One Lifestyle and Culture
|M-Net Movies Zone|
|Africa Magic Epic|
GOtv Lite at R45 every three months
Please note that the GOtv decoder will also receive all free-to-air television and radio services when subscribed to one of the GOtv packages.
How much will GOtv cost?
A decoder once-off cost of R699 that includes first month subscription to GOtv Value worth R99.
Two packages to choose from: GOtv Value at R99 per month for 12 channels and GOtv Lite at R45 every three months.
Please note that you still need to pay your TV license to the SABC – this is not included in your GOtv subscription.
Where can I pay my GOtv subscription?
This is a pay TV decoder, which means you have to pay a monthly subscription to view GOtv channels. There are various payment options including:
Standard Bank: *120*2345#
DStv Catch Up allows customers to ‘catch up’ on their favourite series, movies, documentaries and sports events when it suits them. It is a great way to not miss a single second of entertainment and to discover the great content available on DStv. A selection of the most popular shows like Isibaya, The Road and Generations, as well as a selection of the best soccer and other sporting highlights is automatically sent to customers DStv Exploras – ready and waiting for them to watch whenever they have time.
Up to 150 hours of the best entertainment will be made available and all of the Catch Up content is in crystal clear high definition.
Your DStv Catch Up is linked to your DStv package
The content made available on DStv Catch Up is linked to the customer's DStv package, eg DStv Compact customers will see channels and content available on DStv Compact.
More about how DStv Catch Up works
Downloading the shows to your DStv Explora
We send the shows and movies to your Explora via our satellite throughout the day – each item gets sent several times to ensure you receive it even if you have bad weather or load shedding or other interruptions. Our download schedules are designed to ensure that all of the content that needs to be on both Catch Up and BoxOffice is played out multiple times a day.
When you can see the show on your DStv Explora
The show sits on your Explora waiting for the first broadcast on live television to happen, after which it is unlocked and ready for you to view.
How long it is available for you to see, depends on the individual rights we have for each show – some shows will be stacked with more than one episode available to you to watch, some will only have one episode.
What shows will I see on my DStv Explora?
We publish a schedule of shows on our website at DStv.com under Catch Up.
Frequently asked questions:
Why only on DStv Explora for DStv Compact and Compact Plus customers?
DStv Catch Up is only available to DStv Compact and Compact Plus customers with a DStv Explora. Older model decoders can simply not cope with the software upgrades needed to make DStv Catch Up available on multiple packages.Compact Plus customers with any active PVR.
Why are you only extending it to DStv Compact Plus and Compact customers?
Our DStv Catch Up service is a value added service for our customers. As the service used to be available only to DStv Premium customers, we want to extend it only to Compact Plus and Compact customers for now to ensure we can deliver a consistent and reliable service.
Signal quality on your installation has an impact on how well Catch Up works
To receive DStv Catch Up shows and BoxOffice movies, your PVR's signal QUALITY needs to be above 90% and it has to remain consistent. We recommend >95%.
DStv Catch Up is separate from your own playlist
Important to note that your Explora’s memory is divided into different sections – the Catch Up and BoxOffice services have a specific section allocated to them. This means that the space allocated for your recordings is not impacted or minimized in any way.
Disclaimer: DStv Catch Up on selected packages/devices. Monthly Access Fee and PVR required. Terms and Conditions apply. See dstv.com/GetConnected
What made you decide to change the packages to a single DStv Indian package?
We conducted extensive research in the Indian community across South Africa and they guided us to a single DStv Indian package.
How did you pick the three channels you will be adding?
We searched for the best possible content for our Indian customers. Colors is one of the top rated channels in India and the UK. The two channels from Star Networks also rate very highly.
Which channels are available in the DStv Indian bouquet?
The following channels are available on the Indian bouquet:
Including SABC 1, SABC 2, SABC 3, e.tv and other regional free-to-air channels, as well as 56 radio channels.
About the new channels
Hindi with English Subtitles
Soap/drama, lifestyle, awards, reality, movies and kids animation
Hindi general entertainment channel and officially rated No 1 in India.
Award-winning dramas, reality, international format shows, celebrity chat-shows and comedy shows.
Tamil general entertainment channel with some English subtitles.
Media24 is launching a brand-new Afrikaans entertainment lifestyle channel, VIA, on DStv channel 147 on Monday, 9 November 2015 at 4pm. It’s the first channel that has an exclusive focus on Afrikaans lifestyle entertainment.
VIA will be available to DStv Family, Compact, Extra and Premium customers in South Africa and Namibia.
This 24-hour lifestyle channel is another innovation by Media24 to create exceptional content and products for Afrikaans audiences across diverse Media24 platforms.
What is VIA?
VIA is a 24-hour Afrikaans lifestyle channel offering three hours of fresh Afrikaans lifestyle and reality shows every weekday. The channel includes a refreshing selection of shows including food, diets, relationships and style.
When does VIA launch on DStv?
VIA will launch on DStv channel 147 at 4pm on Monday, 9 November 2015.
Which DStv customers will have access to VIA?
VIA will be broadcast on DStv channel 147 in South Africa and Namibia and will be available to DStv Premium, Extra, Compact, and Family customers.
Where can I find the schedules for the channel?
VIA schedules are available from launch date on DStv.com, Huisgenoot, TVplus, and www.viatv.co.za.
Where can I find out more about VIA?
Follow us on Facebook (VIA TV), Twitter (@viatv) and Instagram (@viatv) for stories, recipes, and daily TV highlights. Visit www.viatv.co.za for more information.
What kind of programming is available on VIA?
You can look forward to brand-new locally produced Afrikaans lifestyle and reality shows. If it touches your life, you will see it on VIA from everyday cooking to dating, weddings and make-overs presented from unexpected and entertaining angles. The emphasis is on real characters rather than scripted presenters. The programmes are a hybrid collection of reality, talk and game shows that will touch audiences, make them laugh and get them talking.
Key programming highlights at launch
VIA will launch with 22 locally produced lifestyle programmes. These not-to-be-missed shows include:
Die eet oorlog: Three diets, three brave women and a 30-day battle against the bulge - with the help of our team of experts, our contestants will try to shed the kilos in order to fit into their new swimsuits.
Inspirasiekos met SARIE: The talented SARIE food editor, Herman Lensing, is on the lookout for South Africa’s best ingredient. He meets the passionate personalities behind these ingredients – and whips up a feast.
Zavion: Zavion goes for gold, whether it’s as an events planner or an athlete. The cameras try to keep up as he juggles weddings and decathlons filling his diary.
Jy het ’n Wenresep!: Three aspiring chefs fight it out so that iconic Huisgenoot food editor, Carmen Niehaus, can crown one of their dishes as a Wenresep to be featured in South Africa’s biggest magazine.
My droom-trourok: Brides-to-be meet the famous Diaan Daniels to try on top-designer wedding gowns. In every bride-to-be’s mind she has a perfect wedding dress, but sometimes it’s not always her taste that wins the day.
’n Halfuur met Hanlie: A rare encounter with Rapport’s leading interviewer, Hanlie Retief, who will introduce us to fascinating people who interest, astound and inspire her.
Kom ons braai: Fiery friendships via hot coals. South Africa’s favourite pastime is now a social experiment. Three couples who are strangers invite one another for a braai. Watch what happens around the fire – and we’re not talking about the braai.
What is the The Good Life Network?
The Good Life Network is a health and development pop-up channel which will air on DStv channel 199 from 1 December 2015 to 31 March 2016. The channel is focused on producing and broadcasting content that contribute towards positive individual and societal health outcomes. Viewers can look forward to shows that cover nutrition, health and fitness, human rights, youth sexuality, HIV, TB, as well as consumer and gender rights.
When will the The Good Life Network launch on DStv?
The Good Life Network will launch on Tuesday, 1 December 2015.
What channel number will The Good Life Network be on DStv?
The Good Life Network will be on DStv channel 199.
Which DStv customers will have access to The Good Life Network?
The Good Life Network will be available on DStv Access, Family, Compact, Compact Plus and Premium packages in South Africa and Lesotho.
Why is MultiChoice adding a health channel?
The Good Life Network is targeted at viewers who have limited access to health care information. The channel aims to promote lifestyle changes and wellness amongst all South Africans – in order to change behaviours and shift lifestyle attitudes.
What kind of programming is available on The Good Life Network?
What is GauTV?
GauTV is Gauteng’s very own television channel based in the heart of Johannesburg. GauTV aims to depict life in Gauteng as South Africa’s financial capital through a variety of thought-provoking and general entertainment shows.
When will GauTV launch on DStv?
GauTV will launch on DStv on Monday, 19 October 2015.
Which DStv customers will have access to GauTV?
GauTV will be available on DStv channel 265 to DStv Access, Family, Compact, Compact Plus and Premium customers.
GauTV Highlights and programming
I Design – a show focusing on educating the viewer about fashion and gives upcoming designers a platform to showcase their talent and product.
Assertiveness – a talk show that provides a platform on which social issues can be brought to the fore and debated.
Thalassa Gospel – a show that plays inspirational and spiritually uplifting South African and international gospel music.
Vibe Zone – an entertainment show that plays both local and international music videos.
If I wasn’t a Footballer – an educational, informative and entertaining show that exposes our current footballers to life and the world outside football.
African Inborn – a documentary about the history of South African tribes depicting their origins and where they live.
Showbizz 411 – is a talk show about weekly celebrity and entertainment news, exclusive interviews with the hottest stars, red carpet coverage, reviews and fashion, hosted by the popular Lexi Van of the Big Brother game.
What changes are you making to BET?
VIMN Africa is expanding the reach of general entertainment channel BET (129) to DStv Compact Plus and DStv Compact customers from 1 December 2015.
As the BET brand expands to DStv Compact and DStv Extra, VIMN Africa has decided to focus all its content and marketing resources on the BET channel brand. Consequently, BET2, currently available on DStv channel 135, will no longer be available to DStv customers from 30 November 2015.
BET2 will be discontinued from DStv on 30 November at 23:59 and the channel will no longer be available to DStv customers.
Why is MultiChoice opening BET to Extra and Compact customers at this time?
This is great news for DStv Compact Plus and DStv Compact customers as it means that they will be able to enjoy BET’s fantastic general entertainment programming at the same time as DStv Premium customers.
What will you be replacing BET2 channel with?
There are no plans to replace BET2 channel – this channel will no longer exist on DStv.
Why do we seem to be paying more if you continue to terminate channels?
MultiChoice adds new channels to all the DStv packages on an ongoing basis. We value all our DStv customers – this is just a special treat for our DStv Compact Plus and DStv Compact customers.
What new programming will be on BET from December?
From 1 December, BET will have more first run content, more localised content, more reality, classic sitcoms and movies.
The exciting new schedule will be packed with first-run entertainment shows including season 4 of Real Husbands of Hollywood (spoof reality), Punk’d (BET’s reworking of the classic MTV prank show), documentary strand The BET Life of…, series 3 of Being Mary Jane (drama), and reality series DeSean Jackson, Blood Sweat and Heels and Frankie & Neffe, plus new episodes of The Wendy Williams Show (chat) and The Real (talk).
Locally produced programme content will play an increased role on the channel with BET Buzz (local and international entertainment news) continuing to air every weekday, a second series of Top Actor currently in production, and additional local commissions set to air in early 2016.
The channel will also boast a new Saturday night movie slot, airing classic urban movies such as Black Chocolate Nutcracker, Let The Church Say Amen and Eddie Murphy’s Best Defence.
Other engaging content from December will include the 2015 edition of The Soul Train Awards, The New Atlanta, and classic comedy sitcom The Fresh Prince of Bel Air, My Wife and Kids, and Are We There Yet?
Further treats lie in store in the new year, when viewers will also be able to enjoy programme content from BET Experience Africa, BET’s brand new lifestyle and music event, which includes a star-studded concert headlined by neo-soul star Maxwell and Raphael Saadiq.
Where can I find out more about BET?
Find out more by logging onto www.comedycentralafrica.com, or follow BET on Twitter @ComedyCentralAF, Instagram at ComedyCentralAF, and like BET on Facebook at www.facebook.com/comedycentralafrica. To join the conversation about BET please use the hashtag #BeAllYou.
What changes are you making to the Travel Channel?
On Thursday, 10 December 2015, Travel Channel (179) will become available to DStv Compact and DStv Family customers. The channel is currently available on DStv Premium and DStv Compact Plus packages.
What changes are you making to Animal Planet?
On Thursday, 10 December 2015, Animal Planet will no longer be available to DStv Compact customers. The channel will only be available to DStv Premium and DStv Compact Plus customers.
Why are you taking Animal Planet away from only DStv Compact customers?
MultiChoice continuously reviews its packages to ensure our customers get the best entertainment at the best value for money. The change is part of a new packaging strategy for Discovery's channel portfolio on DStv that will capitalise on the entire range of its much-loved brands. The new approach, to be announced shortly, will align these services with DStv customers in a way that will deliver superior value to fans of Discovery's brands all over Africa.
I am an avid Animal Planet viewer, where can I find programming similar to Animal Planet on DStv?
DStv Compact customers who are fans of this genre of programming can find similar programming like award winning documentaries on animals, wild life adventure and exploration of the creatures of our universe on Nat Geo Wild (182) and National Geographic (181).
What will happen to my PVR recordings after Animal Planet is terminated?
Any recordings of shows from Animal Planet will remain on your playlist until you delete them which means you can still watch them even when the channel is no longer on your package.
Will MultiChoice be replacing Animal Planet on DStv Compact?
We are adding Travel Channel (179) for DStv Compact customers. The Animal Planet genre of content is still available on Nat Geo Wild and National Geographic.
Why do we seem to be paying more if you continue to terminate channels on Compact?
You are not paying more for less channels, even though Animal Planet will no longer be available, Travel Channel will be added to the DStv Compact package.
What changes are you making to the Discovery channels?
On Tuesday, 5 January 2016, a new high-quality mystery and suspense channel, ID Xtra will replace the current crime and investigation channel Discovery ID on DStv channel 171.
Why are you closing Discovery ID?
ID Xtra is a new and more dramatic version of Discovery ID which showcases the best in gripping stories and dramatic reconstructions of everyday people behaving badly, all filmed in a contemporary and stylish format.
What will happen to my PVR recordings after Discovery ID is terminated?
Any recordings of shows from Discovery ID will remain on your PVR’s Personal Recordings until you delete them, so they will still be available for you to watch, even after the channels terminate.
What kind of programming will I see on ID Xtra?
ID Xtra will feature a selection of captivating content never before seen on DStv. The channel will welcome a host of new faces including Emmy Award-winning talk show host Jerry Springer and his series Tabloid (weekdays at 22:20) which delves into the most shocking and bizarre stories to have made headlines in America.
This January alone, viewers can look forward to several brand new shows, including Do Not Disturb: Hotel Horrors (Saturday, 9 January at 22:00) — the intriguing series that goes behind closed doors to uncover the shocking crimes that happened inside hotels; Bad Blood (Sunday, 24 January at 22:00) which follows families driven apart by heinous crimes as they come together for the first time; and Mansions & Murders (Monday, 11 January at 22:50) which re-enacts the terrible crimes involving wealthy mansion dwellers.
Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost effective, we bundle DStv channels into packages so we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be spread across far fewer customers, thereby making it far more expensive.
We discontinued the DStv Select package in April 2013. Although you may remain on that package, we are no longer offering it to new customers or adding new channels. Please also note that if you move to another package for longer than three months, you won’t be able to go back to DStv Select.
No, you will never be forced to move packages or buy products. The choice is always yours and depends on your taste and budget. As a current DStv Select customer, you have the option to move to DStv Family. If the package doesn’t meet your requirements, you’re more than welcome to move to another package or stay on DStv Select. But please be aware that if you move to DStv Family for more than three months, you won’t be able to go back to DStv Select.
If a series is cancelled in the US, it will affect all broadcasters, including DStv.
A cancelation doesn’t mean that the episodes stop immediately though. Often the season will finish, but won't be renewed for a follow-up season.
The same show will also take a break on DStv. Take a look at our Series Calendar to find out about special events and which shows are going on a break or coming to your screens Express from the US.
All DStv packages have radio and audio channels.
We understand that some customers find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, a series and a movies calendar; our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
We’ve got a number of resources available to help you plan your viewing:
On your decoder:
Press the OK button or the TV Guide button to access the full schedule.
On the DStv website:
• You can access the series calendar and movies calendar for the next month on DStv.com, there are also regular highlights listed on the Hot on TV section of our website.
• You can subscribe to the DStv newsletter.
• If you have an internet-connected DStv Explora, you can even set recordings from the online TV Guide. Find out more about Remote Recordings.
On the DStv Now app:
You can search for specific shows or browse the schedule and set reminders.
You’ll find up-to-date, 24-hour programming schedules on the online TV guide on DStv.com on your desktop tablet or smartphone and via the DStv Now App.
There is also an up-to-date TV Guide on your decoder – simply press the button on your DStv Remote.
We’re committed to providing Hearing Impaired (HI) subtitles on all of our channels on DStv. Where it’s available, the HI subtitles are played out. Please look for more info on the specific show or movie on the EPG (older content often doesn’t carry HI subtitles).
There are currently 21 HD channels on DStv.
A list of the 21 HD channels and the packages they can be found on is available at DStv.com.