You can schedule an upgrade or downgrade with us for your next payment date. Please note that your account needs to be up-to-date and paid by your payment date, else the scheduled upgrade/downgrade will not happen.
The Access Fee gives you an additional viewing environment without having to pay an extra subscription (and so saves you money). This additional viewing environment can take the form of a second decoder connected through XtraView or recording via your PVR.
The main reason programmes are repeated is to give people more chances to watch or record something they might have missed.
The other reason is that there are a finite number of new movies and shows being made every year. A single channel, broadcasting 24 hours a day, needs 8 760 hours of content a year. There are only about 600 new movies made every year (which equates to just 1 200 hours of movies).
However, there’s a lot of new content available on a weekly basis – channels such as M-Net and M-Net Edge premiere new shows and movies every week.
Our aim is to provide our customers with the best in entertainment, at affordable prices.
To make our service cost-effective, we bundle DStv channels into packages so we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be spread across far fewer customers, thereby making it far more expensive.
Our business is affected by rising costs (of shows, movies, sports right and maintaining our technical infrastructure) but we’re always looking for ways to keep your fees to a minimum. We also try to give you more bang for your buck by adding new services and more channels.
If you’re a DStv Premium, *DStv Extra or *DStv Compact customer with a PVR, you get all the value added services on other platforms too. And you don’t even have to be at home to enjoy them. On your PVR decoder you get DStv Catch Up and BoxOffice – and you can get access to Catch Up and Live TV through the DStv Now app, as well as BoxOffice online.
If you have a DStv Explora, you can also watch content on DStv Catch Up and you can use your smart device (phone, tablet or laptop) to set a remote recording via the TV guide when you’re not in front of your TV.
*DStv Catch Up is only available to DStv Compact and Extra customers with a DStv Explora. Older model decoders can simply not cope with the software upgrades needed to make DStv Catch Up available on multiple packages. At a later stage, we'll make DStv Now available to DStv Compact and Extra customers with any active PVR.
While repeats can be irritating, they’re definitely useful when you have no power and can’t watch or record your favourite shows.
If you’re a DStv Premium customer with an active PVR, you can access DStv Now from your smartphone or your tablet. Our Premium customers also get a free DStv Mobile subscription as part of their package. Download the App for iOS or Android.
Take a look at our infographic to make the most of DStv during load-shedding: find out what to do before the lights go out, and what to do when the lights come back on.
If you’re not a Premium customer, you can still subscribe to our DStv Mobile service for just R49 a month. Thanks to our innovative Walka or a Drifta products, you can stay tuned even when the power’s out.
The main reason is that we can’t guarantee that only pensioners will use the decoder. Decoders are portable, and we’ve experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced rate.
We use promos for a variety of reasons, this includes giving updates on new programmes, products or services directly to our customers, as well as to viewers who watch DStv in hotels, guesthouses, clubs and pubs.
As our number of channel offerings is constantly growing, the promos help us point out where our customers can find other programmes across the many channels.
We also use promos to help our customers understand key aspects of the DStv service such as explaining how rain impacts your viewing, highlighting various payment methods, explaining how to set the aspect ratio on your decoder and so forth.
We try to rotate our promos as much as we can so you don’t see endless repeats of the same ones. We buy in channels and sometimes they do their own ad insertions. In these cases, we encourage them to also rotate their promos. Where we pick up issues (when we get complaints), we highlight this to the channel and ask them to do something about it.
This phenomenon is known as ‘rain fade’ and can occur due to weather at reception of signal or at the source causing rain fade. You shouldn’t experience any problems with your signal if the sky is overcast or if there is drizzle or normal rainfall. If you’re having problems under these circumstances, then your dish isn’t optimally installed or properly fine-tuned, and you should contact a DStv Accredited Installer to rectify the problem.
We recommend that your dish size be 80cm on Ku-Band. Signal interruptions may occur during heavy downpours – this is unfortunately a feature on all satellite systems worldwide.
Rain fade affects customers in two key ways:
Firstly, satellite signals become weaker as they pass through raindrops. This is a law of physics that is, regrettably, beyond our control (and which no satellite company in the world has been able to get around).
Secondly, the location of the storm is important. Even though the storm may not be in your area, storms in other locations (basically, any place where our signals originate and transmit to and from) can still affect your signal. Investing in a larger dish may also help prevent some signal loss.
Visit the DStv Facebook page for tips on what to do when the rain just won't go away.
All adverts and promos that play out on the DStv channels are processed through loudness control, which essentially means that they’re taken to the same level of loudness where possible.
If you experience major discrepancies, please give us your feedback on the channel, programme, advert or promo, and what time it happened. This information will help us identify the problem so we can address it.
Decoder serial number
The decoder’s serial number is found on a sticker on the back of your device.
The smartcard number can be found on the back of your smartcard, under the barcode.
We understand that some of our non-PVR customers would like to record the great content on DStv to watch at a different time. You can make a recording off our broadcasts to a suitable external device, but this recording can’t be copied.
If you have a PVR you can make one copy of your own recordings to an external device, but copying of DStv Catch Up and BoxOffice content isn’t possible. Digital copying of content is also not possible – this means no copying of content via HDMI outputs.
We’ve enabled the content on DStv so it can be recorded to an external device; however the availability of these third party devices (capable of recording content) isn’t within our control. The way we make this content available for copying is standardised across our industry. You may require special media like DVD discs or purpose-built features on your recording device. We advise you to contact the supplier of your recording device for more information.
The R80 Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money.
This Access Fee also lets you use the DStv Catch Up service via your PVR or DStv Explora and online, as well as BoxOffice.
Yes. You can either link two DStv Exploras or a DStv Explora and an HD PVR decoder in XtraView.
Click here to see a list of XtraView-capable decoders.
We make every effort to ensure our schedules are up to date and accurate but errors do crop up as we rely on each channel to provide us with accurate programme information.
Simply click on Forgot Password and enter the email address you used when you registered. You will then receive an email with a once off reset password link. The link will redirect you to the DStv.com website where you can now set up your new password.
The DStv Explora comes with all cables required for a typical installation. You may need additional cables if you have a more complex set-up or need longer cable runs.
Some aftermarket High-Definition Multimedia Interface (HDMI) cables don’t work with the DStv Explora and can result in the decoder failing to boot up.
You might also get dashes on the display panel. We recommend you use the supplied cables as they are within our specifications.
If you still have access to the old email you can log in using the same credentials and unlink the account from the old email and log out. Register using your new email address and remember to relink your smart card to your new profile. If you do not have access to your old email, send your query to firstname.lastname@example.org.
It might be because some surround sound systems tend to distort adverts that play out in stereo. We actively monitor the sound levels and have invested millions of Rands in sound equalising equipment. The levels should be very similar between adverts and programmes but if you come across one that isn’t, please do let us know.
It’ll be helpful if you can note the channel and the specific time; then we can investigate and fix the problem quickly.
Bad weather can affect your DStv signal even when it’s raining in other parts of the world. This is known as “rain fade” or “rain attenuation” – a weakening of the satellite signal as it passes through raindrops.