Internet Explorer 11 or above - Install
Chrome - Install
In order to set and control what your kids watch on DStv, and to ensure that their tender eyes and ears are not subjected to content beyond their age group, we recommend that you make use of the parental control features available on your digital decoder.
Age restrictions and what they mean
Change your parental control PIN
Forgot your PIN?
If you've set your parental control levels, but have forgotten your PIN and need to have it reset, or if you've entered the incorrect PIN five times, please click here or dial *120*68584# from your cellphone*
*The cellphone number you use when dialling *120*68584# must be the number you registered when activating your DStv account.
The Smart Card looks similar to a credit card and is inserted into the device. A valid Smart Card entitles the customer to listen and view all the services they have subscribed to. The customer's Personal Identification Number (PIN) and subscription details are stored in the Smart Card.
The latest Smart Cards now come with the fraud eliminating Secure Silicone. These would be the 1110/1131/3U, HD PVR devices. Secure silicon chip set is embedded in the device. The initial activation marries the smart card to the device. This however does not include the Standard PVR device, as it was produced before silicone security was introduced.
The Smart Card has a number on the reverse side of it, under the barcode. This number is stored onto the MultiChoice system along with the customer's details. This is the same number that is paired to the device serial number after production.
Single view decoders
Dual View decoder
Assuming TV1 is connected via an RCA cable and TV 2 via an RF cable
To tune TV1 to the UHF channel for the second TV environment follow the same procedure above, except in step five press 3 for TV 1 installation. For TV 1 UHF test patterns (Black screen with two white bars) will display instead of the rainbow colours that display for TV 2.
If not resolved:
If the picture is not recovered:
Possible fault: Possible faulty decoder or faulty installation
Recommendation: Decoder to be tested before calling a DStv Accredited Installer
Older decoder models:
LNB Power: ON, LNB Lo Frequency: 9750, LNB Hi Frequency: 10700
Answer: Orbital Pos: PAS 7/10, Frequency: 11594, Symbol Rate: 27500, Use NIT: YES, FEC: 5/6
If picture has not recovered:
Possible fault: Possible faulty decoder or faulty installation.
Recommendation: Decoder and smartcard should be taken to MultiChoice for testing, before the DStv Accredited Installer is called.