Announcements and Alerts

Account number vs customer number

The account number you see is an internal reference that allows us to manage multiple devices or multiple homes against your customer number on our new system.

Impressed or depressed

Instead of avoiding where we have gone wrong, we encourage you to let us know what we have done so we can fix it. Let the Head of Customer Care know directly and we will attempt to resolve your query in three working days.

DStv pricing from 1 April 2015

Take a look at the DStv prices for 2015. We thank you for your continued support during 2014 and look forward to providing extraordinary digital entertainment in 2015.

DStv Access Fee

Why do I have to pay an additional fee to use my PVR or for XtraView? The Access Fee gives you access to additional viewing environments without having to pay an extra subscription (and so saves you money). These additional viewing environments can take the form of additional decoders connected through XtraView or the additional environment that enables simultaneous recording, downloading of additional content and Remote Recording; available via a PVR.

DStv Now

DStv Now is the home of fantastic services offered, free of charge to DStv PVR Premium Customers. With DStv Now, PVR Premium Customers can watch Live TV, view the TV Guide and enjoy DStv Catch Up content at their convenience on their mobile phones and tablets

We are going 3D secure

3 Domain Security (3D Secure) is a new method of security that has been mandated by the Card Association to enhance the security of online card transactions. You might have already seen this on other sites already. Visa’s product is called “Verified by Visa” and Mastercard’s product is called “SecureCode”.