Announcements and Alerts

Please be warned: upgrading scam

Please be aware that you can upgrade your account online at any time – do not believe anyone claiming that you will not need to pay your subscription fees.

Account number vs customer number

The account number you see is an internal reference that allows us to manage multiple devices or multiple homes against your customer number on our new system.

Impressed or depressed

Instead of avoiding where we have gone wrong, we encourage you to let us know what we have done so we can fix it. Let the Head of Customer Care know directly and we will attempt to resolve your query in three working days.