Announcements and Alerts

Scam alert email

Scam alert – Jan 2018

We would like to alert our customers to a scam currently running on email – see email content below.

You can read about other known scams here.

How to identify a scam

While some scams are difficult to identify, there are usually tell-tale signs that can help you spot if something is a scam. Like receiving an email or SMS from us claiming that you’ve won a huge prize for a DStv competition you never entered and for which you must either pay a fee or verify yourself by sending your personal details – sounds too good to be true? It probably is.

MultiChoice will never request your personal details via email or SMS – please do not hand over your personal information to anyone claiming to be from DStv. Also, do not make payments directly to an individual claiming they are from MultiChoice or DStv – use one of our direct platforms to make your payments to your DStv account.

Always check the email address and emails containing spelling and grammatical errors. MultiChoice has its own domains for its emails (MultiChoice.co.za and DStv.com) so we would never send an email from a hotmail, gmail, outlook, safrica.com or similar account.

If you receive something that you think is a scam or if you’re not sure whether something is legitimately from MultiChoice, please send an email to help@dstv.com or contact us on twitter, Facebook or on our DStv Forum.

Scam running during Jan 2018

Dear Lucky Winner

    Your Award Winning Details:

    DSTV Reference Code Number:IS20/42894459827

    Winning Number: SA27/99334353734GK

    DStv (Digital Satellite Television) is MultiChoice's digital satellite TV service in the world, launched in 1995, providing various bouquets offering general entertainment, movies, lifestyle & culture, sport, documentaries, news & commerce, children, music, religion and consumer channels to MultiChoice subscribers. DStv has around 100 million customers with the majority being in the world (around 30 million as of January 2018). We are now giving out a gift card contained of R950,000 as a cash back rewards to all our selected customers. You can use this gift card to withdraw winning money from any up to date ATM machine in your country and can also use it to make payments in any outlet that accepts credit cards, Visa Card or Master Card

    We wish to congratulate you on this note for being one of our lucky winners selected this year. This promotion was set-up to encourage the active users of MultiChoice (DSTV) Hence we do believe with your winning prize, you will continue to be active and patronage to this company. MultiChoice(DSTV) is now the world leading digital satellite TV service in the world and across the globe and in an effort to make sure that it remains the most widely used digital satellite TV service , an online e-mail balloting was carried out without your knowledge and was officially released recently. We wish to formally announce to you that your email address was attached to receive a gift card from MultiChioce (DSTV) powered by HSBC BANK United Kingdom with a lump sum of R950,000.00 {Nine Hundred and Fifty Thousand Dollars only).

    Your winning numbers falls into the African collection region. Please note that Information’s required from you are part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. To claim your won prize, please contact the MultiChoice (DSTV) Award claims Manager (Mr. Mark Moore) neatly filling the Verification form below:

    • Full Name ………………………………• Residential Address………………………… { OR}  P.o. Box……………………………………………• Telephone/ Mobile ………………………………• Occupation ……………………• Date of Birth………………………………………………… You are advised to contact your Foreign Claims Manager with his private email details below to avoid unnecessary delay and complications:

    MultiChioce (DSTV) AWARD CLAIM MANAGER.

    Name: Mr, MARK MOORE

    E-mail: multichoice_dstvexplora_promo2016@safrica.com

    Phone: +27 110 537 648            

    Mobile: +27  781 026 546

 

DStv decoder insurance update

NMS Insurance Services FSP # 48754 will, from 1 February 2018, be the authorised financial services provider for DStv Decoder Insurance.