Announcements and Alerts

Beware of these scams

Gift cards scam

There is a scam currently doing the rounds informing customers that they have won gift cards worth various values denominated in either Rands or US Dollars. The mail asks customers to provide personal information in order to receive the cards.

Please note that MultiChoice will never request your personal details in a general communication.

If you are not sure whether something is legitimately from DStv, please get in touch with us on help@dstv.com. You can also contact us on our social media pages, Twitter @DStvCare, Facebook or through the Contact Us page on DStv.com.

Email scam

An email supposedly from MultiChoice asking for customers to click on a link to confirm their details is doing the rounds. MultiChoice would like to state that we are not asking our customers to confirm details via links sent on email. If you believe that you have been a victim of this scam, please change your password.

If you are not sure whether something is legitimately from DStv, please get in touch with us at help@dstv.com. You can also contact us on our social media pages, Twitter @DstvCare, Facebook or through the Contact Us page on DStv.com.

Upgrading scam

There are people approaching our customers and informing them that they can upgrade their accounts for a fee (ranging from R300 to R800).

They claim that, by doing so the customer will not pay subscription for a year. We have so far received complaints from Daveyton, Klerksdorp, Mafikeng and Lichtenburg.  

Please be aware that you can upgrade your account online at any time – do not believe anyone claiming that you will not need to pay your subscription fees.

When in doubt, please contact us

1 Way Projects Special - DStv once-off payment scam

There is a scam doing the rounds in various newspapers promising South African customers that they can access DStv Premium for 12 months after giving a once-off payment of R2 000. This is not true and is fraudulent.

Please do not make any payments nor hand over any of your personal information. If you are not sure whether something is legitimately from DStv, please get in touch with us at help@dstv.com or through our twitter @DStvCare or our Facebook – DStv or through our DStv Forum on DStv.com

Watching DStv indefinitely with a once-off payment

We've become aware of a scam doing the rounds which promises customers that they can watch DStv indefinitely for a once off payment (the amount requested varies). This is not true and is fraudulent. Please do not make any payments nor hand over any of your personal information. Please be aware and take care.

If you are not sure whether something is legitimately from DStv, please get in touch with us at help@dstv.com or through our twitter @DStvCare or our Facebook – DStv or through our DStv Forum on DStv.com.


DStv EUTELSAT/VODAFONE Programme

Several customers have received notifications advising them that their email address drew the lucky numbers that have won a DStv EUTELSAT/VODAFONE lottery prize of £520,000.00

This is a scam and is in no way linked to MultiChoice, please do not respond to this request or supply any of your details!


SMS Scam - End of Year Promotion

Some customers have received SMS notifications advising them that their mobile number has won them R145 000.00 in the DStv Yearly Promotion.

This is a scam and is in no way linked to MultiChoice, please do not respond to this request or supply any of your details!


End of Year Promotion

Several customers have received notifications advising them that they have won an end of year MultiChoice promotion that entitles them to a new PVR decoder and a cash amount of R350 000.

These notifications are also asking them to supply their details as well as ID copies. 

This is a scam and is in no way linked to MultiChoice, please do not respond to this request or supply any of your details! 


Free Decoder & Installations

Some customers have received an application letter asking them to supply their details and make a direct deposit to a Nedbank account in order to receive an unclaimed prize from MultiChoice.

This is a scam and is in no way linked to MultiChoice, please do not respond to this request or supply any of your details!


Unaccredited Installers Charging to tune Free To Air (FTA) stations

We’ve been made aware that there are individual posing as “installers” who are charging customers for changing settings on their MultiChoice single view decoders to allow for reception of FTA channels.

Please note that we do not offer this service and do not recommend the use of MultiChoice equipment to access non-DStv services. 

DStv Explora software upgrade

From 1 to 3 November, we’re updating the software on our DStv Explora and DStv Explora 2 decoders, as well as our DStv HD Decoders. This update aims to enhance your viewing experience – the recording icons have been changed, and we’ve made improvements to the Showmax user interface.