Announcements and Alerts

Beware of gift cash card scam

We are aware of a recent scam targeting our DStv customers offering gift cash cards. 

Scammers use various tactics to either defraud customers of their money or to get customers' personal information. 

Please also read about other known scams

Hints and tips to help you identify a scam

While some scams are difficult to identify, there are usually tell-tale signs that can help you spot if something is a scam. Like receiving an email or SMS from us claiming that you’ve won a huge prize for a DStv competition you never entered and for which you must either pay a fee or verify yourself by sending your personal details – sounds too good to be true? It probably is.

MultiChoice will never request your personal details via email or SMS – please do not hand over your personal information to anyone claiming to be from DStv. Also, do not make payments directly to an individual claiming they are from MultiChoice or DStv – use one of our direct platforms to make your payments to your DStv account.

Always check the email address and emails containing spelling and grammatical errors. MultiChoice has its own domains for its emails ( so we would never send an email from a hotmail, gmail, outlook, or similar account.

If you receive something that you think is a scam or if you’re not sure whether something is legitimately from MultiChoice, please send an email to or contact us on TwitterFacebook or on our DStv Forum.

We publish all known scams on Self-Service on

DStv Explora software upgrade

From 1 to 3 November, we’re updating the software on our DStv Explora and DStv Explora 2 decoders, as well as our DStv HD Decoders. This update aims to enhance your viewing experience – the recording icons have been changed, and we’ve made improvements to the Showmax user interface.