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Calling from your mobile:
083 900 3788

VAS rates apply

VAS rates is a Value Added Service. Free minutes do not apply


Calling from your landline:
Johannesburg (011) 289-2222
Pretoria (012) 422-2222
Cape Town (021) 508-2222
Durban (031) 710-2222
Port Elizabeth (041) 395-2222
Bloemfontein (051) 503-2222

Call Centre hours:

07:00 - 23:00
(Mon - Sun, incl Public Holidays)

Service Providers

DStv Service Providers are located across South Africa and are availble to assist you. Based on your needs you can choose to search through our lists of DStv accredited Installers or Agencies from the options below.
 

Agencies

The DStv agencies are authorized service providers for DStv Services and products.

Find your nearest Agency now

The following services are available

  1. Subscription Payments
    1. DStv subscription payments using a debit  or credit card - unfortunately cash and cheque payments are not accepted
    2. DStv Self Service kiosk at selected agencies. Only credit and debit cards with 3D secure chip and pin verification are allowed. Amex and Diners cards will not be accepted
  2. MultiChoice Product Sales. Prices may vary at the Agencies
  3. Decoder Swaps and Testing. Swap fee will be charged if you do not have DCC.
  4. Billing Enquiries
  5. 99% of DStv Agencies are DStv accredited installers
    1. They install and maintain all terrestrial TV and satellite TV systems.
    2. They also specialize in communal TV system maintenance and installations.

Do you want to install additional TV points or upgrade your existing DSTV system to Xtraview or HD-PVR? Simply call them.

The following services are NOT available

  1. Decoder Care Contract (DCC) activation or cancellation***
  2. DCC premium payments
  3. DCC decoder replacement claims in the case of fire, explosion and theft

***Agencies are not authorized intermediaries of NMS INSURANCE SERVICES, neither are they authorized Financial Services Providers

 

Installers

DStv Installer Accreditation provides formal recognition to competent installation companies, so to give you an opportunity to identify and select reliable and professional installers. Always use the services of a DStv accredited installer to install or move your DStv decoder and satellite dish.

Find your nearest Installer now

Here are some reasons why?

  • To ensure a trouble-free DStv installation and a pleasurable viewing experience
  • They adhere to MultiChoice's high standard of workmanship, after sales support and code of conduct
  • They have comprehensive installation experience on the various MultiChoice DStv decoders and products
  • You get an installation and equipment guarantee
  • MultiChoice can participate in problem resolution
  • MultiChoice offers comprehensive product training to all DStv installers keeping them abreast of the latest technologies

 

DStv Service Centres

Operating Hours

  • Weekdays (Mon- Fri): 07h00 to 19h00
  • Saturdays: 07h00 to 18h00
  • Sundays: 09h00 to 14h00
  • Christmas Day (25 December 2012) & New Year's Day (01 January 2013): 09h00 to 14h00
  • Public Holidays: 08h00 to 17h00

If you prefer personal, face-to-face interaction, you can visit us at any one of our three DStv Service Centres nationwide. We have an electronic queuing system, so make sure you get your ticket when you walk in, enjoy a cup of coffee and just wait for your ticket number to be called.

Service Centres

Cape Town

MultiChoice Subscriber Centre
Willie Faasen Avenue
N1 City

Umhlanga

The Glass House
309 Umhlanga Rocks Drive
Umhlanga Rocks
4319

Durban Central

Ground Floor Aqua – Sky Towers (old Standard Bank Building)
275 Anton Lembede Street (previously Smith Street)
Durban Central

Operating Hours:

Weekdays (Mon-Fri) 07h30 to 17h30
Saturdays: 07h30 to 16h00
Sun/Public Holidays: 09h00 to 14h00

Randburg

Cnr Oak and Grove Street
Ferndale
Randburg
2194

If there is no DStv Service Centre near you, find your nearest DStv Agency to fulfil your Customer Care needs.





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