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The Decoder Care Contract (DCC) is a short-term insurance contract offered to MultiChoice subscribers by NMS Insurance Services.
DCC only covers MultiChoice Approved serialized decoders against:
Mechanical or electrical fault
Total loss or damage caused by theft or attempted theft
Damage caused by ...
Subject to the Decoder Care Contract policy wording, the following is not covered:
Mechanical or electrical malfunction of the Decoder where the malfunction occurs during ...
MultiChoice Subscribers can SMS "DCC" to 32445 and a MultiChoice Representative will call them back.
Call the Contact Centre on 011 369 4000
Visit one of our three Service ...
The Decoder Care Contract prices per month are listed below:
Decoder Care PlanCost Per Month
DCC Single View
DCC HD PVR (4 Tuner)
DCC DStv Explora
Unfortunately, the '12th month free option' does not apply to our insurance products, although you can pay your premiums annually.
No, there is no excess fee payable when claiming from your DCC.
DCC payments can be made at all DStv Service Centers or at any Shoprite Checkers, Spar, PEP and Pick 'n Pay as these are authorized intermediaries of NMS Insurance Services (SA) ...
DCC claims for faulty and replacement claims as a result of theft, lightning, fire or explosion can be processed at all DStv Service Centres.
You can also contact the DCC ...
No. However kindly ensure that your DStv subscription and DCC premiums are paid on time every month.
DCC claims will only be processed on fully paid-up accounts. ...
Yes. NMS Insurance Services (SA) Limited is the product supplier and has authorized MultiChoice to provide intermediary services for its DCC product.
MultiChoice (Pty) Ltd ...
Agencies are not allowed to sell/activate, cancel or collect DCC premiums as they are not authorized intermediaries of NMS Insurance Services (SA) Limited, neither are they ...
Agencies cannot process DCC replacement claims for fire, theft, lightning and explosions because Agencies are not authorized Financial Services Providers in terms of the ...
The underwriting agreement is based on the 3 month waiting period for faulty decoders and if we reduced the waiting period the premium would be affected upwards. ...
All your services that are active on the decoder must be cancelled, and the decoder removed from your account.
Once this has been done, the DCC premiums will automatically be ...
This is a different type of cover with a completely different risk profile and premium; however it is currently under investigation for a possible introduction in the future. ...
Yes, however should your decoder malfunction, get stolen; get damaged by lightning or fire or an explosion whilst outside the borders of South Africa then cover will not be ...