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Calling from your mobile:
083 900 3788

VAS rates apply

VAS rates is a Value Added Service. Free minutes do not apply


Calling from your landline:
Johannesburg (011) 289-2222
Pretoria (012) 422-2222
Cape Town (021) 508-2222
Durban (031) 710-2222
Port Elizabeth (041) 395-2222
Bloemfontein (051) 503-2222

Call Centre hours:

07:00 - 23:00
(Mon - Sun, incl Public Holidays)

Mobile Self Service

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The DStv Self Service tools have expanded to offer our customers a more cost effective alternative to telephone, web, mobile web and other current Self Service channels. DStv customers are now able to carry out essential Self Service tasks via USSD on entry level feature phones or the more sophisticated Smartphones.

All customers have to do is to dial  *120*MULTI(68584)# and select any one of the below transactions:

  • Balance enquiry
  • Resetting of error codes
  • Transaction History (last 5 transactions)
NB: It is essential that your contact details are updated, as the service will only recognise the cellphone number loaded on the DStv account. Update Account Details.

Remember: to update your details, you can either log on to Self Service or you can SMS “Your Smartcard Number + Email” to 32446 (SMS costs R1per SMS, VAS rates apply).

SMS Short Codes

MultiChoice has implemented an easy to use SMS Short Code system in order make our subscribers lives easier, so select what you want to do from the list of short codes below and SMS now!

32445
Your Name OR Your Email
32445
Your Suburb
32445
'DCC'
32446
Your Smartcard Number + Email
31401
'bal' + Smartcard Number OR I.D. Number
32472
Error Code + Smartcard Number

 

VAS rates is a Value Added Service. Free minutes do not apply

The options available are:

For this informationSend the followingTo this SMS Number
Get DStv Your Name OR Your Email 32445*
Find Installer Your Suburb 32445*
Get DCC 'DCC' 32445*
To register for email statements or update your details Your Smartcard Number + Email 32446*
To receive your latest balance 'bal' + Smartcard Number OR I.D. Number 31401*
To clear onscreen errors Error Code + Smartcard Number 32472**

 

*SMS's are charged at R1 per SMS.
**SMS's for Clear Onscreen Errors are charged at R1.50 per SMS.
VAS rates apply (VAS rates is a Value Added Service. Free minutes do not apply)

Finding an Installer on Your Mobile

We've implemented a new and exciting way for our subscribers to find an installer. For Apple/ Android mobile users it's now as easy as:

  1. Download 'Junaio' from your Apple/Android app store
  2. Start the Junaio application and search for DStv
  3. Open DStv channel and wait for 5 - 30 seconds
  4. Move your phone around and locate your closet DStv installer

Junaio currently works on all Android and Apple 3GS/4 phones and will soon be available on Symbian then Blackberry.

Installing -Junaio





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