Instead of avoiding where we have gone wrong, we encourage you to let us know what we have done so we can fix it. Let the Head of Customer Care know directly and we will attempt to resolve your query in 3 working days.
3 Domain Security (3D Secure) is a new method of security that has been mandated by the Card Associations to enhance the security of online card transactions. You might have already seen this on other sites already.
Customers who currently make use of dual view decoders could potentially receive an E32 error. If this is the case, a call will have to be made to the call centre as this issue cannot be resolved online.
MultiChoice does not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie’s license specification.
MultiChoice would like to inform all customers that effective April 2012, DStv Self Service kiosks will be implemented at the Randburg, Cape Town and Durban Service Centres as well as selected Agencies nationwide.