Announcements

Instead of avoiding where we have gone wrong, we encourage you to let us know what we have done so we can fix it. Let the Head of Customer Care know directly and we will attempt to resolve your query in 3 working days.
3 Domain Security (3D Secure) is a new method of security that has been mandated by the Card Associations to enhance the security of online card transactions. You might have already seen this on other sites already.
Included are the new prices for the 2015 DStv Price Increase. We thank you for your continued support during 2014 and look forward to continue providing extraordinary digital entertainment in 2015.
In efforts to stay updated with technology advancements that allow us to give you the best Self Service experience, we will no longer be supporting Internet Explorer 6, 7, and 8.
Please read this Announcement for more information on the Lifecycle of your UEC 4-tuner HD PVR decoder.
Please read this Announcement for more information on the Lifecycle of your older Single View decoder.
Please read this Announcement for more information on the Lifecycle of your SD PVR decoder.
Please read this Announcement for more information on the Lifecycle of your Dual View decoder.
With DStv Now, PVR Premium Customers can watch Live TV, view the TV Guide and enjoy DStv Catch Up content at their convenience on their mobile phones and tablets.
Every week five DStv Debit Order customers will win a 12 month subscription of their current package!
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract.
Please be aware of these scams that have been brought to our attention.
On 14 August 2014, DStv customers on all DStv packages will get access to HD channels on their package. Previously, only DStv Premium customers had access to HD channels.
Customers who currently make use of dual view decoders could potentially receive an E32 error. If this is the case, a call will have to be made to the call centre as this issue cannot be resolved online.
We’ve revised the Decoder Payment Plan offer – customers can now own an Explora for just R99 a month, payable via debit order over 24 months.
We’re always improving our services to ensure we stay up to date with the latest technology, with this in mind we recently reviewed our minimum installation requirements for all NEW installations.
You might be experiencing a loss of audio & visual with your DStv Mobile Walka or Drifta device. This may result in “Error message E19-4” appearing on your viewing screen.
In a bold move, cementing its reputation as Africa’s prime pay-television content provider, M-Net is closing the time-gap between the international debut of top-rated series like never before.
As from the 5th of June our new Sale and swap Price for Smartcards will be: R 99.00
MultiChoice is now submitting information about our customers' DStv account payment habits to all four South African credit bureaus, as this is a requirement from the Consumer Protection Act.
On 13 May, MultiChoice will be adding an HD tag to some of the HD channels which are simulcast HD and SD.
Should your decoder become unresponsive or you need to troubleshoot some discrepancies. Just reboot your decoder, watch this video for more info.
Here are all the details you need to know if you are selling your decoder and want to complete the Change of Ownership process.
Your TV Guide on your SD PVR currently gives you a 7 day view. We know that many of you have been waiting for us to return to an 8 day view.
TNS Research Surveys is a 3rd party company which have been commissioned by Multichoice South Africa to recruit existing 2 tuner HD PVR homes to become part of the DStv-i Viewing panel.
MultiChoice does not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie’s license specification.
MultiChoice would like to inform all customers that effective April 2012, DStv Self Service kiosks will be implemented at the Randburg, Cape Town and Durban Service Centres as well as selected Agencies nationwide.
The DStv agencies are authorized service providers for DStv Services and products.
MultiChoice constantly strives to improve its products and services, and to keep at the forefront of technological developments.
In order to become a Dstv Accredited Installer the applicant should meet the following Criteria and then complete the application form available for download below.




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